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The TeleTech Difference

At TeleTech, we make sure you have the tools, resources, and support you need not only to achieve your career goals, but also to enjoy the rewards of your hard work along the way. From our exceptional benefits, rewards, and recognition programs to our award-winning tools and programs, you’ll find TeleTech is as committed to your success as you are.

See what we mean firsthand—check out some of the unique advantages that will add value to your career and your paycheck as a member of our global team.

TeleTech University

Even the most motivated professional can find it hard to acquire the skills, experience and capabilities needed to advance while working full time every day. But at TeleTech, you’ll find we put the resources you need to achieve those goals right at your fingertips with TeleTech University.

This unique virtual campus gives you daily access to innovative, content-rich eLearning courses that focus on developing and refining key business process outsourcing skills. For example, you’ll learn how to improve key performance metrics like customer retention, average interaction handle time and overall quality of care—all of which will help you advance within TeleTech’s service delivery centers and beyond. Available to professionals of all levels, TeleTech University lets you choose the course programs that match your performance levels and career goals, from Associate Core Curriculum to Supervisor Certification.

Plus, through our exclusive partnership with eCornell, all TeleTech employees and their dependents are eligible to enroll in eCornell courses at a deeply discounted price. eCornell has the most comprehensive online, professional, and executive development curriculum offered by any top-20 university in the United States. So whether you’re just getting started or well on your way to achieving your career goals, TeleTech University can help prepare you for a future of success.

Leadership Development

Some professionals are just destined to become great business leaders. And at TeleTech, we want to make sure they reach their full potential by acquiring the training, skills, and direction they need to effectively lead in today’s complex and challenging world markets. Ascent, TeleTech’s leadership development program, effectively puts professionals throughout our organization on a fast track to success through a comprehensive curriculum that focuses on these three core goals:

Expanding leadership skills

Utilizing tools, systems, and resources to maximize performance

Adopting organizational purpose, understanding the foundation of the organization, and your role in its success

Associates and other professionals must be nominated by their supervisors in order to participate in the leadership program. For TeleTech, this unique resource is an important and valuable investment in the future success of our company. By continually identifying and strengthening our top talent, we will continue to grow and excel as a leader in business process outsourcing. Most importantly, we’ll continue to demonstrate our commitment to the success of our professionals who are destined to be the exceptional business leaders of tomorrow.

Rewards and Recognition

Great work deserves great recognition and rewards. At TeleTech, our rewards and recognition programs can add up to money, valuable awards, and fun prizes for our professionals each and every day. Here’s how:

TeleTech Rewards

Our innovative Rewards pay system lets you control how much you earn based on your work performance and results. And you can keep track along the way through our high-tech empowerment tools. Here’s how it works:

Base Pay: When you consistently excel in meeting defined performance goals, your base pay can go up. The better your results, the faster your paycheck grows.

Monthly Rewards: Want to earn even more? You can. With our innovative variable pay programs, your pay can get a boost each month for outstanding achievements.

 

TeleTech Recognition

We’re more than just talk when it comes to recognizing a job well done. We demonstrate our appreciation through a system that turns your efforts into valuable gifts and rewards. Here’s how it works:

Chances to Win: Everyone has the opportunity to win—every month, every week, and every day.

Great Rewards: You can earn team celebrations and valuable gift cards as well as a host of fun prizes like T-shirts, pens and more.

Immediate Returns: Great work deserves our immediate attention, so we award gifts and prizes right away for both individual and team contributions.

 

myWorkLife

TeleTech’s exclusive employee perks portal – myWorkLife – helps you find balance between your work and personal life. The program offers great ways for you to save money, connect with co-workers, and make a difference in your community and environment.

Discounts: We all know that people who work at TeleTech form an elite, special group. But did you also know that there are exclusive discounts available to TeleTech employees? myWorkLife features special deals from global, national, and local vendor partners.

Social Clubs: Get involved! With TeleTech’s myWorkLife program, you can link up with colleagues who share your interests.  Look for information on book clubs, carpooling groups, sports leagues, and more.

Good Sense: TeleTech cares about keeping our communities and environment thriving. Through myWorkLife, you can learn about community outreach events (food drives, fundraisers, etc.) and find out how you can support TeleTech's ongoing “green” efforts in your office or at home.

 

Benefits

Your job is more than a source of pay—it’s also a resource for valuable benefits and opportunities that can increase your overall quality of life.

At TeleTech, our goal is to provide you with the information, support and resources you need to succeed, while enjoying certain benefits that can enhance both your work and day-to-day life. From our associate assistance program to health, retirement and discount benefit programs, we are focused on creating a positive life experience for you that is both rewarding and enriching.