Why TeleTech?

As a global leader in business process outsourcing, TeleTech helps organizations around the world grow, manage, and optimize their most valuable assets: customer relationships.

A World of Opportunities

TeleTech offers a world of opportunities—literally. With service delivery centers in 17 countries worldwide, TeleTech provides a great opportunity for you to gain valuable experience working with diverse clients, customers, and cultures every day. In fact, our associates interact daily with more than 3.5 million customers in nearly 30 different languages around the world via phone, Internet, email, and other media. Now that’s global reach. [See our locations around the globe]

Our Family of Businesses

TeleTech is actually more than just one company. It is a family of businesses, each of which has its own unique identity. Our businesses include:

TeleTech Holdings, Inc.
TeleTech Holdings, Inc. is our core business entity, providing comprehensive business process outsourcing solutions to Global 1000 organizations worldwide. Established in 1982, TeleTech has evolved and expanded over the years to become the recognized leader within our industry as well as a responsible community member and advocate for economic growth and environmental health worldwide. [Read More]

TeleTech Government Solutions, LLC. (TTGS)
Just like corporations, government agencies must continually build and strengthen their relationships with their customers — or citizens. TTGS develops and provides highly-tailored solutions that address the needs and goals of some of today’s largest public entities around the globe. [Read More]

TeleTech@Home
TeleTech@Home is a virtual global workforce of home-based employee specialists who provide customers with immediate support and expertise around the clock and around the world. [Read More]

TeleTech Loan Services (TTLS)
TeleTech Loan Services mortgage origination and fulfillment services provide mortgage origination and fulfillment services management for lenders interested in improving loan processing efficiency. TTLS provides a unique career opportunity for mortgage professionals seeking to change the future of the industry. [Read More]

Direct Alliance Corporation (DAC)
Direct Alliance offers comprehensive business process outsourcing solutions that are specifically geared to help businesses thrive in the IT and consumer electronics industries. [Read More]

Percepta
Given the recent changes in the automotive industry, building and maintaining customer confidence, satisfaction, and loyalty are more critical than ever for top brands throughout this high-stakes space. Percepta is a TeleTech joint venture organization with the Ford Motor Company. [Read More]

Global Business Services (GBS)
Often called the backbone of our company, GBS is the arm of our company that provides a full range of professional services directly to our clients as well as to support various initiatives within our service delivery centers. [Read More]

eLoyalty
eLoyalty is a Customer Interaction Consulting and Managed Services company. Revolutionary Analytics. Breakthrough Results.™ [Read More]

Peppers & Rogers Group
Peppers & Rogers Group is a management consulting firm, recognized as the world's leading authority and acknowledged thought leader on customer-based strategies and underlying business initiatives. Founded in 1993 by Don Peppers and Martha Rogers, Ph.D., Peppers & Rogers Group invented the term 1to1® marketing to illustrate the importance of treating different customers differently, and transformed the concepts into practical methodologies driving financial results for companies. [Read More]

Getting Hired is Only the Beginning

Grow your career with TeleTech. There are literally countless stories of those that started with the company at an entry-level and have steadily moved up within TeleTech to fully reach their personal potential.

Because TeleTech a global organization, careers at TeleTech is not a one size fits all. Rather success is built on an individual basis. Please visit our Videos page to hear from some TeleTech success stories about their movement within the organization. [Learn more]

Good Sense… More Than Social Responsibility. It’s a Passion.

At TeleTech, taking care of our communities and our environment is a heartfelt passion shared by our executives and employees worldwide. We’ve made it our priority by establishing a company-wide approach called Good Sense to enable employees to direct funding and volunteer efforts toward programs, activities, and events that make a real difference to countless people and places around the globe. To learn more, visit our TeleTech Community Foundation site.