Life@TeleTech » Career Blog
A rainy day is bad news for just about anyone who has plans of going out. Students with their shiny new shoes, families doing errands, and the eager applicant who has been waiting to hear two words sweeter than cherry pie, “you’re hired.” In the Philippines, I have lived my entire life with the reality of the rainy season. Whether you’re a fresh graduate full of optimism, or you’re simply just trying out your luck in the corporate world, here are some tips to help you get closer to that call center career and avoid going home with a wet resume in your hand when applying during rainy season.
We’ve talked about getting a call center career, now it’s time to talk about keeping and succeeding in that job. As a call center agent, you are to expect a volume of calls to come in (or make if you are servicing an outbound account) in just one shift. The reality is that this can be very tiresome and stressful, especially if a call comes from an upset and frustrated customer. Handling difficult customers is a reality of the job. Its our job to handle it with grace and finesse. A call center agent that can take their personal feelings out of the situation and react empathetically, will both perform more effectively and will end the day with less stress.
I’m guilty of being an internet junkie. I belong to a generation driven by information readily available on the world wide web and anything is easily accessible as long there’s a stable internet connection. I have read more articles, researches, and headlines online more than I have ever done on print media and if you are reading this blog, you have to agree with me that the internet is a big part of mankind today. We use it to get the latest news, exchange ideas, reconnect with people, find a job and the list goes on. But do you know how to be safe on the internet and use it with protection for your own identity and information?
You’ve done all the right things... You have spent hours combing over every detail on your resume. You have opened up your network, letting them know you are open to new opportunities. You have searched for jobs and applied online. Now you are waiting for that all-important call from the company of your dreams to invite you for an interview.
I've worked for TeleTech for a couple of years now and have had an amazing time working with my virtual friends and coworkers in the Philippines. This week I had the unique opportunity to visit the land of 7,107 islands for myself. This trip is focused on Manila, and I can already tell I want to return to explore more in the future.
The phrase “attendance is a must” has become a very popular expression. All meetings are created for a purpose. It may be to inform or to solve a particular problem. Regardless of the reason for the gathering, you have been invited to such meetings or events because you are seen as an integral part of that solution. Attendance shows commitment. In school for instance, some students are very dedicated in attending all their classes. Perfect attendance usually leads to higher grades at the end of the academic year. The same goes for the workplace. For some employees, they seldom miss any workday unless they are sick or have other important priorities. Unlike our school years though, we do not receive a grade to define our success. Instead, at work, success is defined by our ability to meet our professional goals. Meetings and collaborating with our coworkers is a means to that end.
"If At First You Don't Succeed, Try and Try Again."
We all need energy to fuel us in a day’s work. For some of us, our daily allotment of energy may be consumed even before lunch. This alters our focus and lowers our potential productivity. The quick-fix for some include sugar rich foods and caffeine. This can give us a short burst of energy, yet may still fall short in filling the void for the whole day. Also, these types of food are addictive and can be unhealthy if consumed too much.
Are you prepared to move up to another level and get a new job? You can either 1) conduct your job search while still employed; or 2) quit your job before searching for a new one. Experts suggest though that searching while still employed gives you a competitive edge rather than filing your resignation before searching for a new career.