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Viewing entries tagged with 'representatives'

The Rose... Customer Service to Customer Experience (a Career at TeleTech)

Posted by Vicki Steere on March 17, 2012 | 25 Comments

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Each separate customer service interaction is to a customer experience as a petal is to a beautiful flower.  Picture in your mind a deep red, fragrant rose.  You can see it, smell it, and touch it.  You can feel it's soft texture.  You might even be able to imagine hearing the bees busy in their daily routine around the rose bush.  All of this creates an experience of the rose. 

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