Life@TeleTech » Career Blog
We’ve talked about getting a call center career, now it’s time to talk about keeping and succeeding in that job. As a call center agent, you are to expect a volume of calls to come in (or make if you are servicing an outbound account) in just one shift. The reality is that this can be very tiresome and stressful, especially if a call comes from an upset and frustrated customer. Handling difficult customers is a reality of the job. Its our job to handle it with grace and finesse. A call center agent that can take their personal feelings out of the situation and react empathetically, will both perform more effectively and will end the day with less stress.
It is the rare individual that has the discernment on what they want to become as early as their childhood stage. And these people are fortunate enough to recognize the career they want and the job from which they are passionatevery early on. The majority of us, however, are unaware of the path that we are destined to take. As a result, there are some that end up doing something which doesn’t really make them happy.
Eating, partying, hanging out…If you were accustomed to doing at least two of the three things I’ve mentioned during the Christmas break, you’ve definitely enjoyed the holidays. Most of the people I know had the opportunity to meet friends, hang out with people and attend parties during the holiday season. And this isn’t bad after all. It’s the time that people have waited for all year.