Life@TeleTech » Career Blog
We’ve talked about getting a call center career, now it’s time to talk about keeping and succeeding in that job. As a call center agent, you are to expect a volume of calls to come in (or make if you are servicing an outbound account) in just one shift. The reality is that this can be very tiresome and stressful, especially if a call comes from an upset and frustrated customer. Handling difficult customers is a reality of the job. Its our job to handle it with grace and finesse. A call center agent that can take their personal feelings out of the situation and react empathetically, will both perform more effectively and will end the day with less stress.
Eight years is a long time... Or is it? For Iris Rivera, a Team Lead at the TeleTech Novaliches jobs site, it's flown by very quickly. That's how long she has been with TeleTech and has built a career for herself. During my recent trip to Manila in the Philippines, I took a day to make the trek out to the Novaliches jobs site from the Makati EcoPlaza service delivery center. And I'm so glad I did. Iris was one of the passengers I met during the shuttle ride.
So you've just been hired. Its exciting! This company has just affirmed that there is a need for your skills and knowledge. Now comes the hard part. Once the 'new car smell' of the job has worn off, this is really when you have the chance to shine or fizzle. Its time to buckle down and perform. That's what is in it for the employer... But what's in it for you? How do you stay engaged? Remember, this is about securing not just any job, but one that is right for you. And attitude is a choice.
Change is uncomfortable. Finding a new job can be a particularly daunting change because it affects so many areas of your life. Yet, change is also good. It is a chance for new beginnings. A new job represents hope. It holds the prospect of expanding your skills and gaining exposure to new ideas and techniques. It might mean more money and a better livelihood for your family. It represents a new sense of security and stability. When faced with the opportunity for this change, following are a few tips to facing your job search with confidence.
It's less than two weeks to go til we bid goodbye to 2012. Don't even try to deny it, you are looking forward to the holiday parties and feasts that are ongoing everywhere. Let's not also forget the sales, bonuses and other gifts that are being given out during this time of the year. But before we head to festivities and merriment, we have work to accomplish. It is may be a dragging feeling to go to work when you are already in a holiday mood, but this should not stop you from performing at work.
Gone are the days of power suits, formal wear and high heels. Business casual is the new norm for the workplace. It's a fast-paced business world and this has given way for people to come to work in more comfortable clothes. Unless you're out to meet a client, how casual is business casual?
Some people say heroes are born while others say heroes are made. Definitely, there are people who are destined to achieve hero status as well as success stories of people who came from nothing, and were able to prove themselves worthy of becoming heroes through hard work and dedication.
Fresh out of college, I explored my career options. At one point in an interview, the recruiter asked, "Why do you think are polar bears white?" I have not searched that on Google at that time so I just gave an answer based on my wild imagination, "To camouflage them in the snow... And to be cute and not be all scary." I got a job offer a week after that. I'm not quite sure if my answer mattered. I turned down the offer for something better, but what puzzled me was I got asked the same question one or two more times after that.
As I opened up the page today to write down some thoughts, I simultaneously picked up my cup of coffee. Well, in my case, it's actually chai, but the concept is the same... The paper it was resting upon was a project I've been working on for sometime. I've been sharing the concept with others in the organization and somehow my point was just not really hitting home.
So it’s Monday. The weekend was great. You had the time of your life but, now it’s time to go back to work. Sometimes it is really hard to do this, right? What if we gave you some tips so that you can get the best out of a Monday and become really productive?