Life@TeleTech » Career Blog
They say second chances come only once to those who are committed. Lorena Arita Dubon’s second chance began when she returned to work at TeleTech Costa Rica.
For Jovany Perez Sanchez TeleTech means “a place for a professional development.” Before joining TeleTech, Jovany worked as a QA Analyst for more than 3 years. He felt like he had hit the top of his career growth within that organization. After having the same job for more than 3 years, it had become less challenging and impeded him from developing his skills and potential.
Customer service is both a difficult job and can be highly rewarding. A customer service service job demands high levels of patience and persistence from an employee. It is at the same time a great career choice for those who enjoy meeting and interacting with people from a wide variety of backgrounds. Customer service is often outsourced by international companies like TeleTech, where we hire literally thousands of people in places like the USA, Mexico, Philippines, and the UK. If you are interested in applying for a customer service job but are unsure if the career choice is right for you, read on.
The Chinese New Year (also known as the Spring Festival) is one of the most important of the traditional Chinese holidays It is a time when families gather together to honor deities and ancestors. Whether or not you superstitious, why take a chance? You can join in the festivities as the Chinese are known to have a lot of traditions to call in luck as well as lots of good food!
As I opened up the page today to write down some thoughts, I simultaneously picked up my cup of coffee. Well, in my case, it's actually chai, but the concept is the same... The paper it was resting upon was a project I've been working on for sometime. I've been sharing the concept with others in the organization and somehow my point was just not really hitting home.
What makes a great employee varies greatly from position to position, employer to employer. Yet I have observed one trait that seems to be valued in employees, no matter what the pay grade. It is not about education, though education is needed. It is not about the skills, though the skills are essential. It is not about creativity, though employers definitely appreciate a creative thinker.
Each separate customer service interaction is to a customer experience as a petal is to a beautiful flower. Picture in your mind a deep red, fragrant rose. You can see it, smell it, and touch it. You can feel it's soft texture. You might even be able to imagine hearing the bees busy in their daily routine around the rose bush. All of this creates an experience of the rose.
Tim is a true TeleTech success story. Knowing Tim had been with TeleTech for more than 15 years and had built a career from the ground up, I decided to learn more. In my research, the first thing I ran across was his profile on a popular professional networking site, which I believe says a lot all in itself about Tim. His heading simply reads, “Business Leader and Dad.”