Life@TeleTech » Career Blog
In this month’s Featured Employee post, we head to Lorain where one of the most tenured employees at the site shared her experience with TeleTech. TeleTech began its operation in Lorain in 2007 and our featured employee was one of the many individuals who started a few months after the site opened.
Customer service is both a difficult job and can be highly rewarding. A customer service service job demands high levels of patience and persistence from an employee. It is at the same time a great career choice for those who enjoy meeting and interacting with people from a wide variety of backgrounds. Customer service is often outsourced by international companies like TeleTech, where we hire literally thousands of people in places like the USA, Mexico, Philippines, and the UK. If you are interested in applying for a customer service job but are unsure if the career choice is right for you, read on.
I've worked for TeleTech for a couple of years now and have had an amazing time working with my virtual friends and coworkers in the Philippines. This week I had the unique opportunity to visit the land of 7,107 islands for myself. This trip is focused on Manila, and I can already tell I want to return to explore more in the future.
Job hunting can be an arduous task. With the right tools you can conquer it. One of the best tactics to employe is networking for job search. Remember, employers love to hire referrals. Ask any employer and they will say that referrals are their best resource. Why is that? Its because there is an implication that the person that works for their company already is someone that they'd like to emulate. Networking increased your chances of being that next referral. Networking involves widening your contacts to increase the chances of finding the right job. Extend your contact and connect to the right people and you may you land your dream job bringing your current job search to a successful conclusion.
We all need energy to fuel us in a day’s work. For some of us, our daily allotment of energy may be consumed even before lunch. This alters our focus and lowers our potential productivity. The quick-fix for some include sugar rich foods and caffeine. This can give us a short burst of energy, yet may still fall short in filling the void for the whole day. Also, these types of food are addictive and can be unhealthy if consumed too much.
In today’s globalized economy, speaking a second language is no longer a luxury. It is a marketable skill. It has become the key to open windows for better job opportunities and overall well being.
Returning to TeleTech was an important career changer for Diana Harto. Diana Harto began her career at TeleTech as a Human Capital Generalist in 1998 as the first person hired for the Moundsville facility. She was promoted to Senior Generalist then to Service Delivery Manager for support departments including training, human capital, talent acquisition, quality and facilities. As a part of her personal career growth, she left TeleTech to pursue an opportunity as a Human Resources Manager with another organization. When a similar position became available at TeleTech, she was asked to return. She is now a Senior Human Capital Manager for multiple U.S. sites. When asked why she chose to return to TeleTech, Diana's answer came simply, "The people, the culture, the innovation, the pace, the opportunities – all made it an easy decision for me to return."
Most of the time, we all wonder the same thing when we want to apply for a job, "Am I qualified for it?"
Writing a resume is never easy and I consider it as one of the most crucial steps in job hunting. In my previous blog post a few months ago, “Job Hunt Tip # 2: Have a Competent Resume,” I listed the essential elements that should be included in your resume. And in this post, I will dig deeper and focus on the common mistakes that people commit during resume writing.