Life@TeleTech » Career Blog
A rainy day is bad news for just about anyone who has plans of going out. Students with their shiny new shoes, families doing errands, and the eager applicant who has been waiting to hear two words sweeter than cherry pie, “you’re hired.” In the Philippines, I have lived my entire life with the reality of the rainy season. Whether you’re a fresh graduate full of optimism, or you’re simply just trying out your luck in the corporate world, here are some tips to help you get closer to that call center career and avoid going home with a wet resume in your hand when applying during rainy season.
In this month’s Featured Employee post, we head to Lorain where one of the most tenured employees at the site shared her experience with TeleTech. TeleTech began its operation in Lorain in 2007 and our featured employee was one of the many individuals who started a few months after the site opened.
Eight years is a long time... Or is it? For Iris Rivera, a Team Lead at the TeleTech Novaliches jobs site, it's flown by very quickly. That's how long she has been with TeleTech and has built a career for herself. During my recent trip to Manila in the Philippines, I took a day to make the trek out to the Novaliches jobs site from the Makati EcoPlaza service delivery center. And I'm so glad I did. Iris was one of the passengers I met during the shuttle ride.
The phrase “attendance is a must” has become a very popular expression. All meetings are created for a purpose. It may be to inform or to solve a particular problem. Regardless of the reason for the gathering, you have been invited to such meetings or events because you are seen as an integral part of that solution. Attendance shows commitment. In school for instance, some students are very dedicated in attending all their classes. Perfect attendance usually leads to higher grades at the end of the academic year. The same goes for the workplace. For some employees, they seldom miss any workday unless they are sick or have other important priorities. Unlike our school years though, we do not receive a grade to define our success. Instead, at work, success is defined by our ability to meet our professional goals. Meetings and collaborating with our coworkers is a means to that end.
Returning to TeleTech was an important career changer for Diana Harto. Diana Harto began her career at TeleTech as a Human Capital Generalist in 1998 as the first person hired for the Moundsville facility. She was promoted to Senior Generalist then to Service Delivery Manager for support departments including training, human capital, talent acquisition, quality and facilities. As a part of her personal career growth, she left TeleTech to pursue an opportunity as a Human Resources Manager with another organization. When a similar position became available at TeleTech, she was asked to return. She is now a Senior Human Capital Manager for multiple U.S. sites. When asked why she chose to return to TeleTech, Diana's answer came simply, "The people, the culture, the innovation, the pace, the opportunities – all made it an easy decision for me to return."
Writing a resume is never easy and I consider it as one of the most crucial steps in job hunting. In my previous blog post a few months ago, “Job Hunt Tip # 2: Have a Competent Resume,” I listed the essential elements that should be included in your resume. And in this post, I will dig deeper and focus on the common mistakes that people commit during resume writing.
Integrity is on the founding values of TeleTech. A good foundation of a healthy and positive career life is built in honesty and integrity. Mahatma Ghandi said, “Truth never damages a cause that is just.” I agree that honesty begets happiness and contentment that will make your everyday life fun and worthwhile. We can achieve that target if we embrace the idea of living a truthful life at all times. On the other hand, lie begets guilt. Living under the nose of lie is just so hard. You can’t sleep at night or look another person in the eyes. You always have qualms in yourself and that heavy feeling in the conscience. Life couldn’t be normal and you don’t want that in your life. Since our work place automatically becomes our second home and our co-workers become our second family, we need to establish a good relationship with them to be able to work harmoniously with them.
In the corporate world there are few things that will help you achieve greatness in your chosen field. These factors are vital to anyone who wanted to be successful in their career.