Life@TeleTech » Career Blog
A rainy day is bad news for just about anyone who has plans of going out. Students with their shiny new shoes, families doing errands, and the eager applicant who has been waiting to hear two words sweeter than cherry pie, “you’re hired.” In the Philippines, I have lived my entire life with the reality of the rainy season. Whether you’re a fresh graduate full of optimism, or you’re simply just trying out your luck in the corporate world, here are some tips to help you get closer to that call center career and avoid going home with a wet resume in your hand when applying during rainy season.
We’ve talked about getting a call center career, now it’s time to talk about keeping and succeeding in that job. As a call center agent, you are to expect a volume of calls to come in (or make if you are servicing an outbound account) in just one shift. The reality is that this can be very tiresome and stressful, especially if a call comes from an upset and frustrated customer. Handling difficult customers is a reality of the job. Its our job to handle it with grace and finesse. A call center agent that can take their personal feelings out of the situation and react empathetically, will both perform more effectively and will end the day with less stress.
Since matriculating more than five years ago, I have experienced a lot of grueling interview procedures as part of the hiring process of companies. In order to secure a job, every job seeker has to go through the task of interviewing. Employers usually have standard questions that test the skill level of an applicant as well as questions which can determine if a job seeker is well-suited for the job. I have found that being prepared for some of the difficult, and often-asked questions makes the entire process a bit easier.
Job hunting can be an arduous task. With the right tools you can conquer it. One of the best tactics to employe is networking for job search. Remember, employers love to hire referrals. Ask any employer and they will say that referrals are their best resource. Why is that? Its because there is an implication that the person that works for their company already is someone that they'd like to emulate. Networking increased your chances of being that next referral. Networking involves widening your contacts to increase the chances of finding the right job. Extend your contact and connect to the right people and you may you land your dream job bringing your current job search to a successful conclusion.
Integrity is on the founding values of TeleTech. A good foundation of a healthy and positive career life is built in honesty and integrity. Mahatma Ghandi said, “Truth never damages a cause that is just.” I agree that honesty begets happiness and contentment that will make your everyday life fun and worthwhile. We can achieve that target if we embrace the idea of living a truthful life at all times. On the other hand, lie begets guilt. Living under the nose of lie is just so hard. You can’t sleep at night or look another person in the eyes. You always have qualms in yourself and that heavy feeling in the conscience. Life couldn’t be normal and you don’t want that in your life. Since our work place automatically becomes our second home and our co-workers become our second family, we need to establish a good relationship with them to be able to work harmoniously with them.
I have been advising job seekers for many years on the 'best' ways to secure that next great job. There are questions about what makes the perfect resumé/CV, applications, interviews, and much more. One question that I am often presented with is 'Should I include a cover letter?' My answer is a resounding...
My how time flies. We're already half way through January, yet I know some of my coworkers are still struggling to get over their holiday mood. Now it's time to get back to work full force. The cold weather doesn't help though - it can make me want to snuggle up in bed more and everything feels so relaxed - words that don't really suggest of the workplace. So how do you keep up and be on top of your game at work when there are still signs every where of the holidays?
It's that time of the year again! The New Year is just around the corner and everyone is so excited to greet it with a bang! I know you are in a festive mood and the last thing on your mind is work. But remember to think twice about how your holiday shindig reflects on your professional image, especially online...