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Viewing entries tagged with 'customer'
Call Center Agent On Shift: Handling Irate Customer Calls
We’ve talked about getting a call center career, now it’s time to talk about keeping and succeeding in that job. As a call center agent, you are to expect a volume of calls to come in (or make if you are servicing an outbound account) in just one shift. The reality is that this can be very tiresome and stressful, especially if a call comes from an upset and frustrated customer. Handling difficult customers is a reality of the job. Its our job to handle it with grace and finesse. A call center agent that can take their personal feelings out of the situation and react empathetically, will both perform more effectively and will end the day with less stress.
Preparing for a Telephone Interview
You’ve done all the right things... You have spent hours combing over every detail on your resume. You have opened up your network, letting them know you are open to new opportunities. You have searched for jobs and applied online. Now you are waiting for that all-important call from the company of your dreams to invite you for an interview.
Featured Employee of the Month: Candy of TeleTech Lorain Shares Her Story
In this month’s Featured Employee post, we head to Lorain where one of the most tenured employees at the site shared her experience with TeleTech. TeleTech began its operation in Lorain in 2007 and our featured employee was one of the many individuals who started a few months after the site opened.
Iris Rivera and Her Career at the Novaliches Jobs Site
Eight years is a long time... Or is it? For Iris Rivera, a Team Lead at the TeleTech Novaliches jobs site, it's flown by very quickly. That's how long she has been with TeleTech and has built a career for herself. During my recent trip to Manila in the Philippines, I took a day to make the trek out to the Novaliches jobs site from the Makati EcoPlaza service delivery center. And I'm so glad I did. Iris was one of the passengers I met during the shuttle ride.
A History of Professional Development at TeleTech República
For Jovany Perez Sanchez TeleTech means “a place for a professional development.” Before joining TeleTech, Jovany worked as a QA Analyst for more than 3 years. He felt like he had hit the top of his career growth within that organization. After having the same job for more than 3 years, it had become less challenging and impeded him from developing his skills and potential.
Preparing Yourself to Succeed in a Customer Service Job
Customer service is both a difficult job and can be highly rewarding. A customer service service job demands high levels of patience and persistence from an employee. It is at the same time a great career choice for those who enjoy meeting and interacting with people from a wide variety of backgrounds. Customer service is often outsourced by international companies like TeleTech, where we hire literally thousands of people in places like the USA, Mexico, Philippines, and the UK. If you are interested in applying for a customer service job but are unsure if the career choice is right for you, read on.
TeleTech Career Tip: How to Be On Time at Work!
The phrase “attendance is a must” has become a very popular expression. All meetings are created for a purpose. It may be to inform or to solve a particular problem. Regardless of the reason for the gathering, you have been invited to such meetings or events because you are seen as an integral part of that solution. Attendance shows commitment. In school for instance, some students are very dedicated in attending all their classes. Perfect attendance usually leads to higher grades at the end of the academic year. The same goes for the workplace. For some employees, they seldom miss any workday unless they are sick or have other important priorities. Unlike our school years though, we do not receive a grade to define our success. Instead, at work, success is defined by our ability to meet our professional goals. Meetings and collaborating with our coworkers is a means to that end.
If At First You Don't Succeed, Try and Try Again: Re-applying at a Call Center
"If At First You Don't Succeed, Try and Try Again."
Values in Action - Q4 2012 Recipients Announced
The Values in Action (ViA) award program celebrates employees who exemplify our company values of trust, respect, integrity, passion, and communication. Employees worldwide are eligible both to receive the award and to nominate others whose commitment to our values has been demonstrated in the workplace.
