Life@TeleTech » Career Blog
We’ve talked about getting a call center career, now it’s time to talk about keeping and succeeding in that job. As a call center agent, you are to expect a volume of calls to come in (or make if you are servicing an outbound account) in just one shift. The reality is that this can be very tiresome and stressful, especially if a call comes from an upset and frustrated customer. Handling difficult customers is a reality of the job. Its our job to handle it with grace and finesse. A call center agent that can take their personal feelings out of the situation and react empathetically, will both perform more effectively and will end the day with less stress.
You’ve done all the right things... You have spent hours combing over every detail on your resume. You have opened up your network, letting them know you are open to new opportunities. You have searched for jobs and applied online. Now you are waiting for that all-important call from the company of your dreams to invite you for an interview.
The phrase “attendance is a must” has become a very popular expression. All meetings are created for a purpose. It may be to inform or to solve a particular problem. Regardless of the reason for the gathering, you have been invited to such meetings or events because you are seen as an integral part of that solution. Attendance shows commitment. In school for instance, some students are very dedicated in attending all their classes. Perfect attendance usually leads to higher grades at the end of the academic year. The same goes for the workplace. For some employees, they seldom miss any workday unless they are sick or have other important priorities. Unlike our school years though, we do not receive a grade to define our success. Instead, at work, success is defined by our ability to meet our professional goals. Meetings and collaborating with our coworkers is a means to that end.
"If At First You Don't Succeed, Try and Try Again."
We all need energy to fuel us in a day’s work. For some of us, our daily allotment of energy may be consumed even before lunch. This alters our focus and lowers our potential productivity. The quick-fix for some include sugar rich foods and caffeine. This can give us a short burst of energy, yet may still fall short in filling the void for the whole day. Also, these types of food are addictive and can be unhealthy if consumed too much.
Are you prepared to move up to another level and get a new job? You can either 1) conduct your job search while still employed; or 2) quit your job before searching for a new one. Experts suggest though that searching while still employed gives you a competitive edge rather than filing your resignation before searching for a new career.
Returning to TeleTech was an important career changer for Diana Harto. Diana Harto began her career at TeleTech as a Human Capital Generalist in 1998 as the first person hired for the Moundsville facility. She was promoted to Senior Generalist then to Service Delivery Manager for support departments including training, human capital, talent acquisition, quality and facilities. As a part of her personal career growth, she left TeleTech to pursue an opportunity as a Human Resources Manager with another organization. When a similar position became available at TeleTech, she was asked to return. She is now a Senior Human Capital Manager for multiple U.S. sites. When asked why she chose to return to TeleTech, Diana's answer came simply, "The people, the culture, the innovation, the pace, the opportunities – all made it an easy decision for me to return."
Most of the time, we all wonder the same thing when we want to apply for a job, "Am I qualified for it?"
I'm always intrigued when I hear stories of individuals who have left TeleTech and then later returned. There are so many reasons why we may choose to leave a job. Our lives and circumstances change over time. What's interesting is why a person has chosen to come back. This speaks volumes about individual choices and that TeleTech has treated their former employees well.