Life@TeleTech » Career Blog
Customers are at the heart of TeleTech’s business success. This basic premise is at the center of every sale at TeleTech. Our goal is to deliver a holistic customer experience, and to help our clients manage and grow their businesses.
I've been called by others an 'expert in'... online recruitment, digital advertising, social media... and more... but I do not believe that there is such a thing as a fully developed 'expert.' In today's ever-evolving digital world, there are only those that happen to have been exposed to more than others in that particular field. We build knowledge, wisdom, experience through life-long learning. I prefer to call myself a 'perpetual student.' As it implies, I believe I am only as good as my knowledge and skills are today. Things might change tomorrow... or maybe even better... things WILL change tomorrow. It's not that I feel that I have to keep up with the Joneses. Learning is just a way of life for me. I am inquisitive. I like learning new things. I like exploring new technologies. I believe that if you are the one to see a problem, rather than complain about it, you should be a part of the solution. I know that everyone and every experience I encounter has something to teach me.
Each separate customer service interaction is to a customer experience as a petal is to a beautiful flower. Picture in your mind a deep red, fragrant rose. You can see it, smell it, and touch it. You can feel it's soft texture. You might even be able to imagine hearing the bees busy in their daily routine around the rose bush. All of this creates an experience of the rose.