Life@TeleTech » Career Blog
A rainy day is bad news for just about anyone who has plans of going out. Students with their shiny new shoes, families doing errands, and the eager applicant who has been waiting to hear two words sweeter than cherry pie, “you’re hired.” In the Philippines, I have lived my entire life with the reality of the rainy season. Whether you’re a fresh graduate full of optimism, or you’re simply just trying out your luck in the corporate world, here are some tips to help you get closer to that call center career and avoid going home with a wet resume in your hand when applying during rainy season.
They say second chances come only once to those who are committed. Lorena Arita Dubon’s second chance began when she returned to work at TeleTech Costa Rica.
We’ve talked about getting a call center career, now it’s time to talk about keeping and succeeding in that job. As a call center agent, you are to expect a volume of calls to come in (or make if you are servicing an outbound account) in just one shift. The reality is that this can be very tiresome and stressful, especially if a call comes from an upset and frustrated customer. Handling difficult customers is a reality of the job. Its our job to handle it with grace and finesse. A call center agent that can take their personal feelings out of the situation and react empathetically, will both perform more effectively and will end the day with less stress.
I’m guilty of being an internet junkie. I belong to a generation driven by information readily available on the world wide web and anything is easily accessible as long there’s a stable internet connection. I have read more articles, researches, and headlines online more than I have ever done on print media and if you are reading this blog, you have to agree with me that the internet is a big part of mankind today. We use it to get the latest news, exchange ideas, reconnect with people, find a job and the list goes on. But do you know how to be safe on the internet and use it with protection for your own identity and information?
You’ve done all the right things... You have spent hours combing over every detail on your resume. You have opened up your network, letting them know you are open to new opportunities. You have searched for jobs and applied online. Now you are waiting for that all-important call from the company of your dreams to invite you for an interview.
For Jovany Perez Sanchez TeleTech means “a place for a professional development.” Before joining TeleTech, Jovany worked as a QA Analyst for more than 3 years. He felt like he had hit the top of his career growth within that organization. After having the same job for more than 3 years, it had become less challenging and impeded him from developing his skills and potential.
Since matriculating more than five years ago, I have experienced a lot of grueling interview procedures as part of the hiring process of companies. In order to secure a job, every job seeker has to go through the task of interviewing. Employers usually have standard questions that test the skill level of an applicant as well as questions which can determine if a job seeker is well-suited for the job. I have found that being prepared for some of the difficult, and often-asked questions makes the entire process a bit easier.
I've worked for TeleTech for a couple of years now and have had an amazing time working with my virtual friends and coworkers in the Philippines. This week I had the unique opportunity to visit the land of 7,107 islands for myself. This trip is focused on Manila, and I can already tell I want to return to explore more in the future.
Are you prepared to move up to another level and get a new job? You can either 1) conduct your job search while still employed; or 2) quit your job before searching for a new one. Experts suggest though that searching while still employed gives you a competitive edge rather than filing your resignation before searching for a new career.
There was a time when you punched that old time clock that you left work behind. You went home to your family, friends, and social lives. The next day, you clocked back in and started your professional life all over for the next 8 hours. You left your work at work and your home life at home. Or did you? Today, the line between our personal and professional lives has become blurred largely due to the way we communicate… social media. It has changed the way we share our news, the way we keep up with our friends, and the way we work.