Staying Connected with the TeleTech Clients

Staying Connected - TeleTech Clients to TeleTech Employees

Posted by Vicki Steere on September 14, 2012 | 2 Comments

Tags: communications, staying connected, service delivery, customer experience, customer service

As a global organization that services clients in many different languages, TeleTech employees are servicing the customers of our client companies 24/7. An associate may speak the name of the client company hundreds of times every day. So I recently had a conversation with Kelly Culler, Senior Vice President of Global Human Capital, and Tim Hinds, Vice President of Human Capital. I asked them one of the tough questions that I know they face every day, "How do we stay connected with TeleTech employees as TeleTech and how do we support those personal connections with the client?"

Here are their replies:

</p> <br /> </div> <div id="PageComments_holder" class="typography"> <h4>Post your comment</h4> <form id="PageCommentInterface_Form_PostCommentForm" action="/life-at-teletech-en-US/pro-tips-blog-en-US/staying-connected-teletech-clients-to-teletech-employees/PageComments/PostCommentForm" method="post" enctype="application/x-www-form-urlencoded"> <p id="PageCommentInterface_Form_PostCommentForm_error" class="message " style="display: none"></p> <fieldset> <input class="hidden" type="hidden" id="PageCommentInterface_Form_PostCommentForm_ParentID" name="ParentID" value="5248" /> <div id="Name" class="field text "><label class="left" for="PageCommentInterface_Form_PostCommentForm_Name">Your name*<span class="fieldRequired">*</span></label><div class="middleColumn"><input type="text" class="text" id="PageCommentInterface_Form_PostCommentForm_Name" name="Name" value="" /></div></div> <div id="Email" class="field email "><label class="left" for="PageCommentInterface_Form_PostCommentForm_Email">Email Address (Confidential)*<span class="fieldRequired">*</span></label><div class="middleColumn"><input type="text" class="text" id="PageCommentInterface_Form_PostCommentForm_Email" name="Email" value="" /></div></div> <div id="Comment" class="field textarea "><label class="left" for="PageCommentInterface_Form_PostCommentForm_Comment">Comments*<span class="fieldRequired">*</span></label><div class="middleColumn"><textarea id="PageCommentInterface_Form_PostCommentForm_Comment" name="Comment" rows="5" cols="20"></textarea></div></div> <input class="hidden" type="hidden" id="PageCommentInterface_Form_PostCommentForm_SecurityID" name="SecurityID" value="4a204d7c5ac80150db736e04b79cc2c46110d26f" /> <div class="clear"></div> </fieldset> <div class="Actions"> <input class="action " id="PageCommentInterface_Form_PostCommentForm_action_postcomment" type="submit" name="action_postcomment" value="Post" title="Post" /> </div> </form> <h4>Comments</h4> <div id="CommentHolder"> <ul id="PageComments"> <li class="odd first notspam"> <p class="comment" id="PageComment_16777378"> Hi Darwin -- <br /> <br />We hire globally. Please see our local Facebook pages...from there you can click on the Locations tabs and find the contact information for the local Talent Acquisition teams. <br /> <br />Thanks for your interest! <br /> <br />Vicki </p> <p class="info"> Posted by Vicki Steere, 18/09/2012 9:27am (8 months ago) </p> <ul class="actionLinks"> </ul> </li> <li class="even last notspam"> <p class="comment" id="PageComment_16777377"> Please call me now .Thanks -- Teletech_Net Developer supervisor </p> <p class="info"> Posted by Darwin, 18/09/2012 3:04am (8 months ago) </p> <ul class="actionLinks"> </ul> </li> </ul> </div> <p id="CommentsRSSFeed"> <a class="commentrss" href="http://www.hirepoint.com/PageComment/rss?pageid=5248">RSS feed for comments on this page</a> | <a href="PageComment/rss" class="commentrss" title="View all Comments">RSS feed for all comments</a> </p> </div> </div> <div style="clear: both;"></div> </div> </div> </div> </div> </div> </div> <div id="BottomBar"></div> <div id="BottomBar2"> <div class="innerWrap"> <div id="box5"><a href="req-en-US/job-search-global-en-US" class="whitelink">Find a location near you ></a></div> <div id="box7"><a href="life-at-teletech-en-US/why_teletech-2-en-US" class="whitelink">About TeleTech ></a></div> <div id="box6"><a href="/life-at-teletech-en-US/pro-tips-blog-en-US/" class="whitelink">Career Blog ></a></div> <div id="box8"><a href="athome-en-US" class="whitelink">Work@Home ></a></div> </div> </div> <div id="BottomBarSpace"></div> <div id="BottomBar3"> <div class="innerWrap"> <div id="QuickLinks1"> <span class="QuickLinkTitle">Careers</span> <ul class="QuickLinks1"> <li><a href="/apply-now/update-profile/" title="Update Profile">Update Profile</a></li> <li><a href="/req-en-US/advanced-search/" title="All Jobs">Work@TeleTech</a></li> <li><a href="/req-en-US/advanced-search/" title="Apply Now">Apply Now</a></li> <li><a href="http://connect.find.ly/teletech-join?cp=Career%20site&d=http%3A%2F%2Fteletechjobs.com%2Freq-en-US%2Fadvanced-search%2F" title="Join-TeleTech" class="findly-connect-lightbox">Join Talent Community</a></li> <li><a href="/life-at-teletech-en-US/career-paths/" title="Career Paths">Career Paths</a></li> </ul> </div> <div id="QuickLinks3"> <span class="QuickLinkTitle">About TeleTech</span> <ul class="QuickLinks3"> <li><a href="/life-at-teletech-en-US/about-teletech/" title="About TeleTech" >About TeleTech</a></li> <li><a href="/req-en-US/job-search-global-en-US/" title="By Location" >Locations</a></li> <li><a href="http://www.teletech.com" title="TeleTech.com website" target="_blank">TeleTech.com website</a></li> </ul> </div> <div id="QuickLinks2"> <span class="QuickLinkTitle">Resources</span> <ul class="QuickLinks2"> <li><a href="/life-at-teletech-en-US/skill-builders-2-en-US/" title="Skill Builders">Skill Builders</a></li> <li><a href="/life-at-teletech-en-US/pro-tips-blog-en-US/" title="Career Blog">Career Blog</a></li> <li><a href="/life-at-teletech-en-US/games-2/" title="Games">Games</a></li> <li><a href="/contact-us-2/" title="Live Help">Live Help</a></li> </ul> </div> <div id="QuickLinks4"> <span class="QuickLinkTitle">Go Social!</span> <ul class="QuickLinks4"> <li><a href="http://www.facebook.com/teletech" title="Facebook" target="_blank">Facebook</a></li> <li><a href="http://twitter.com/#!/TeleTech" title="Twitter" target="_blank">Twitter</a></li> <li><a href="http://www.linkedin.com/company/teletech" title="LinkedIn" target="_blank">LinkedIn</a></li> <li><a href="http://www.youtube.com/teletechtube" title="YouTube" target="_blank">YouTube</a></li> <li><a href="http://www.FourSquare.com/TeleTech" title="FourSquare" target="_blank">FourSquare</a></li> <li><a href="http://pinterest.com/TeleTechPeople/" title="Pinterest" target="_blank">Pinterest</a></li> <li><a href="http://www.slideshare.net/TeleTechPeople/" title="SlideShare" target="_blank">SlideShare</a></li> </ul> </div> <div id="livehelpbox"><a href="contact-us-2-en-US" ><img src="themes/paddygreen/images/livehelp-en-US.png" alt="Live Help" /></a></div> <div id="blogbox"><a href="life-at-teletech-en-US/pro-tips-blog-en-US/"><img src="themes/paddygreen/images/blogs-en-US.png" alt="Blogs"/></a></div> </div> </div> <div id="Footer"> <div id="Copyright"> <div class="innerWrap"> <p>TeleTech is an Equal Opportunity Employer</p> <p> <a href="privacy-en-US">Privacy Policy</a> | <a href="site-map-en-US" title="Site Map - Available in English only">Site Map</a> | Copyright © 2013 TeleTech Holdings </p> </div> </div> <div class="innerWrap"> </div> </div> <iframe src="http://pixel.fetchback.com/serve/fb/pdj?cat=&name=landing&sid=4580" scrolling='no' width='1' height='1' marginheight='0' marginwidth='0' frameborder='0'>

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Staying Connected - TeleTech Clients to TeleTech Employees