Life@TeleTech » Career Blog
Call Center Agent On Shift: Handling Irate Customer Calls
We’ve talked about getting a call center career, now it’s time to talk about keeping and succeeding in that job. As a call center agent, you are to expect a volume of calls to come in (or make if you are servicing an outbound account) in just one shift. The reality is that this can be very tiresome and stressful, especially if a call comes from an upset and frustrated customer. Handling difficult customers is a reality of the job. Its our job to handle it with grace and finesse. A call center agent that can take their personal feelings out of the situation and react empathetically, will both perform more effectively and will end the day with less stress.
Preparing for a Telephone Interview
You’ve done all the right things... You have spent hours combing over every detail on your resume. You have opened up your network, letting them know you are open to new opportunities. You have searched for jobs and applied online. Now you are waiting for that all-important call from the company of your dreams to invite you for an interview.
Featured Employee of the Month: Candy of TeleTech Lorain Shares Her Story
In this month’s Featured Employee post, we head to Lorain where one of the most tenured employees at the site shared her experience with TeleTech. TeleTech began its operation in Lorain in 2007 and our featured employee was one of the many individuals who started a few months after the site opened.
Iris Rivera and Her Career at the Novaliches Jobs Site
Eight years is a long time... Or is it? For Iris Rivera, a Team Lead at the TeleTech Novaliches jobs site, it's flown by very quickly. That's how long she has been with TeleTech and has built a career for herself. During my recent trip to Manila in the Philippines, I took a day to make the trek out to the Novaliches jobs site from the Makati EcoPlaza service delivery center. And I'm so glad I did. Iris was one of the passengers I met during the shuttle ride.
A History of Professional Development at TeleTech República
For Jovany Perez Sanchez TeleTech means “a place for a professional development.” Before joining TeleTech, Jovany worked as a QA Analyst for more than 3 years. He felt like he had hit the top of his career growth within that organization. After having the same job for more than 3 years, it had become less challenging and impeded him from developing his skills and potential.
Overcoming your Weaknesses: Turning Your Weaknesses into your Strengths
Since matriculating more than five years ago, I have experienced a lot of grueling interview procedures as part of the hiring process of companies. In order to secure a job, every job seeker has to go through the task of interviewing. Employers usually have standard questions that test the skill level of an applicant as well as questions which can determine if a job seeker is well-suited for the job. I have found that being prepared for some of the difficult, and often-asked questions makes the entire process a bit easier.
Preparing Yourself to Succeed in a Customer Service Job
Customer service is both a difficult job and can be highly rewarding. A customer service service job demands high levels of patience and persistence from an employee. It is at the same time a great career choice for those who enjoy meeting and interacting with people from a wide variety of backgrounds. Customer service is often outsourced by international companies like TeleTech, where we hire literally thousands of people in places like the USA, Mexico, Philippines, and the UK. If you are interested in applying for a customer service job but are unsure if the career choice is right for you, read on.
Jobs in the Philippines: An Outsider's View of the Work, the People, and the Life
I've worked for TeleTech for a couple of years now and have had an amazing time working with my virtual friends and coworkers in the Philippines. This week I had the unique opportunity to visit the land of 7,107 islands for myself. This trip is focused on Manila, and I can already tell I want to return to explore more in the future.
Networking for Job Search: Extending Your Network for Better Job Seeking Opportunity
Job hunting can be an arduous task. With the right tools you can conquer it. One of the best tactics to employe is networking for job search. Remember, employers love to hire referrals. Ask any employer and they will say that referrals are their best resource. Why is that? Its because there is an implication that the person that works for their company already is someone that they'd like to emulate. Networking increased your chances of being that next referral. Networking involves widening your contacts to increase the chances of finding the right job. Extend your contact and connect to the right people and you may you land your dream job bringing your current job search to a successful conclusion.
