Life@TeleTech » About TeleTech
As a global leader in business process outsourcing, TeleTech helps organizations around the world grow, manage, and optimize their most valuable assets: customer relationships.
TeleTech offers a world of opportunities—literally. With service delivery centers in 17 countries worldwide, TeleTech provides a great opportunity for you to gain valuable experience working with diverse clients, customers, and cultures every day. In fact, our associates interact daily with more than 3.5 million customers in nearly 30 different languages around the world via phone, Internet, email, and other media. Now that’s global reach. [See our locations around the globe]
TeleTech is actually more than just one company. It is a family of businesses, each of which has its own unique identity. Our businesses include:
TeleTech Holdings, Inc.
TeleTech Holdings, Inc. is our core business entity, providing comprehensive business process outsourcing solutions to Global 1000 organizations worldwide. Established in 1982, TeleTech has evolved and expanded over the years to become the recognized leader within our industry as well as a responsible community member and advocate for economic growth and environmental health worldwide. [Read More]
As a recognized leader in technology-enabled revenue generation solutions, we help top brands navigate and profit from change. Through every channel we touch – online, social, mobile – and with every program we deliver, we combine experience and innovation to amplify results. [Read More]
Founded in 2004, Sofica Group has become the largest independent customer management services provider in Bulgaria. The Company currently has operations in Sofia and Plovdiv, Bulgaria and in Skopje, Macedonia, and provides leading local and global clients with a broad range of tailored customer care, BPO, ITO, HRO and other services. [Read More]
Competitive brands engage WebMetro to create and implement successful integrated marketing strategies for increasing online market share, lowering acquisition costs and penetrating new markets. The digital marketing agency provides paid search, SEO, mobile search, user engagement and conversion rate optimization services and online media strategies. [Read More]
Given the recent changes in the automotive industry, building and maintaining customer confidence, satisfaction, and loyalty are more critical than ever for top brands throughout this high-stakes space. Percepta is a TeleTech joint venture organization with the Ford Motor Company. [Read More]
eLoyalty is the customer technology solutions division of TeleTech. Through eLoyalty, we deliver hosted and premise-based technology and software solutions that enable clients to communicate with their customers anytime, anywhere across any device. [Read More]
Technology Solutions Group (TSG)
Technology Solutions Group (TSG) designs, delivers and manages world-class customer experience solutions for both large enterprises and small and medium businesses across numerous industries. [Read More]
Peppers & Rogers Group
Peppers & Rogers Group is a management consulting firm, recognized as the world's leading authority and acknowledged thought leader on customer-based strategies and underlying business initiatives. Founded in 1993 by Don Peppers and Martha Rogers, Ph.D., Peppers & Rogers Group invented the term 1to1® marketing to illustrate the importance of treating different customers differently, and transformed the concepts into practical methodologies driving financial results for companies. [Read More]
Since its founding in 1999, iKnowtion has helped some of the world's largest and most respected companies strengthen brand engagement, maximize customer value and build greater customer loyalty. iKnowtion's proprietary analytics engine integrates marketing analytic methodologies with business consulting expertise to help clients deliver superior outcomes in three critical areas: demand generation, increased wallet share and channel optimization. [Read More]
Guidon Performance Solutions
Guidon Performance Solutions is a team of expert lean consultants working across the globe, Guidon Performance Solutions is a management consulting firm specializing in business performance improvement. Combining real world, hands-on experience with practical, sustainable solutions we help our clients unlock the value in their organizations. [Read More]
Grow your career with TeleTech. There are literally countless stories of those that started with the company at an entry-level and have steadily moved up within TeleTech to fully reach their personal potential.
Because TeleTech a global organization, careers at TeleTech is not a one size fits all. Rather success is built on an individual basis. Please visit our Videos page to hear from some TeleTech success stories about their movement within the organization. [Learn more]
At TeleTech, taking care of our communities and our environment is a heartfelt passion shared by our executives and employees worldwide. We’ve made it our priority by establishing a company-wide approach called Good Sense to enable employees to direct funding and volunteer efforts toward programs, activities, and events that make a real difference to countless people and places around the globe. To learn more, visit our TeleTech Community Foundation site.